What an importer should record from container opening through warehouse sampling and damage segregation.
Start Recording Before the Doors Open
Photograph the container identification, seal condition and exterior before unloading. Once the doors are opened, record the first view of the cargo and any obvious movement, moisture or crushed cartons. These images preserve context that disappears as soon as cartons enter the warehouse.
Follow the consignee, carrier and insurer procedures for any suspected transit issue. An article can provide a workflow, but contractual notice periods and evidence requirements come from the shipment documents and local arrangements.
Count by Model and Shipping Unit
Reconcile carton marks with the packing list while unloading. Separate bowls, seats, frames, cisterns, plates and spare parts when they use different cartons. A correct total carton count can still hide a model shortage or accessory mix-up.
Separate Packaging Damage from Product Damage
A scuffed carton does not prove the ceramic is damaged, and a clean carton does not prove the product is sound. Record outer condition first, then inspect the contents according to the agreed sampling or claim procedure. Keep the packaging until the disposition is clear.
Create a Traceable Damage Record
Use one record for the model, carton mark, observed condition and photographs. Include an overall image, packaging layers and the product condition. Do not discard fragments or repack affected items before the responsible parties confirm what evidence is required.
Protect Good Stock During the Review
Move accepted cartons to a dry, stable storage area and keep questionable units physically identified. Mixing inspected, uninspected and affected cartons makes later counts unreliable. Close the receiving report with totals that reconcile to the shipment.
Buyer Checklist
- Record container and seal condition.
- Photograph the cargo before unloading.
- Count cartons by model and component.
- Keep damaged packaging with the affected item.
- Segregate questionable units.
- Follow contractual notice and evidence requirements.
- Reconcile accepted, affected and missing quantities.
Related Product and Project References
| Product categories | Wall Hung Toilets Concealed Cisterns |
|---|---|
| Product models | TT506C 3008AF |
| Project references | commercial building bathrooms volume housing projects |
| Support | OEM & ODM Quality Contact |
FAQ
Should damaged cartons be discarded after unloading?
Keep them until product condition and any claim evidence requirements are confirmed.
Is an undamaged carton proof that the ceramic is intact?
No. Product inspection should follow the agreed receiving or sampling procedure.
What photographs are useful for a transit issue?
Record container context, carton identity, packaging layers, an overall product view and close views of the observed condition.